Terms of ServiceEffective date: October 05, 2021
These Terms and Conditions govern your use and access to Voxbyte “ESERV” and present a legally binding contract between you and Voxbyte. Voxbyte may be referred to as "Voxbyte", "we", "us", or other first-person pronouns and you may be referred to as "customer", or other second-person pronouns. These terms and conditions apply to you, whether you are a paid member who has service with us, whether you are a player who contributes to the membership fees of one of our customers, a passive or active user of our services or if you are merely browsing our site.
Voxbyte offers online-based services, including game servers and IT solutions. These services may be referred to in this agreement as "our services", "products", "the services" or "the products".
These Terms and Conditions apply to visitors and members of the site. By accessing, using, viewing, downloading any material from us, or becoming a member of Voxbyte, you agree (i) that you are 13 years of age and the minimum age of digital consent in your country, (ii) if you are the age of majority in your jurisdiction or over, that you have read, understood, and accept to be bound by the Terms, and (iii) if you are between 13 (or the minimum age of digital consent, as applicable) and the age of majority in your jurisdiction, that your legal guardian has reviewed and agrees to these Terms.
We reserve the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. You may use and access our services only in accordance with these Terms and Conditions and any applicable laws. Please consult these Terms and Conditions regularly and read them carefully before using our services. You affirm that you have read this agreement and understand, agree and consent to its Terms and Conditions.
Game Server Cancellation
All server plans are eligible for credit refund within 2 days of the creation of the server in our platform. Refunds cannot be requested without probable cause; one time purchases such as Addons (Modpacks, Plugins), Maps are non-refundable once they have been used/installed.
Credit Refund and Disputes
payment refund for credit purchase can be done within the first 24 hours from your initial payment while specifying the reason for the refund.
A refund request should be sent to [email protected]
and include the customer email, transaction ID and reason for the refund request.
Any accounts which initiate a chargeback or dispute on a payment will have their services automatically terminated and the account suspended until the money is returned. Voxbyte will not hesitate to contact the law enforcement authorities to deal with those kinds of false cases.
Any promotions offered by Voxbyte are valid where stocks last. Vox byte does not guarantee the availability of any given promotion and reserves the right to add, remove or modify any promotion at any time without notification, and for any or no reason.
Any support requests required for products from Voxbyte shall be submitted through the Live chat or Email support. Any other form of contact other than the predetermined Email or Live Chat is not guaranteed a proper answer from an official representative. In addition, not all support requests will be able to be performed over the Live Chat service. Support agents will direct you through the proper ticket procedure for these requests.
Voxbyte retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
We do not support the use of any custom files uploaded by the user or any custom changes that are made to the server files. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Voxbyte.
7.1 Illegal activities
Voxbyte services may not be used for illegal purposes, or in support of illegal activities. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
7.2 Unauthorized access
Use of the Voxbyte service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Voxbyte or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Voxbyte account is subject to immediate termination and further investigation.
7.3 Network disruptions
Use of the Voxbyte service for any activity which affects the ability of other people or systems to use Voxbyte Services or the Internet. This includes “Denial of Service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account termination. Voxbyte will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
7.4 Unfair usage
If we find your server using any sort of system to bypass limits put on your server such as game slots or security your server is subject to being terminated without refund. Voxbyte also reserves the right to alert and suspend servers for unreasonable use of network traffic.
Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed, In some cases we will notify in advance of the possibility of suspension or course of action to be taken in order to avoid suspension.
Third-party Links, Sites and Services
Our platform may contain links to third-party websites, advertisers, services, modpacks downloads, special offers, or other events or activities that are not owned or controlled by Voxbyte. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Voxbyte, you do so at your own risk and you agree that Voxbyte will have no liability arising from your use of or access to any third-party website, service, or content.